SCRACVS Software Improvements

The new SCRACVS software improvements help process requests for verification of active military status and to prepare military affidavits. These technical advances and the rapid adoption of security requirements have always been among the highest priorities of the Servicemembers Civil Relief Act Centralized Verification Service (SCRACVS). Its clientele includes lenders, servicers, attorneys, landlords, self-storage operators and others seeking to enforce contracts or offer benefits.

Unannounced and massive changes to the Defense Manpower Data Center have proven a challenge. Specifically, the November 2017 revision altering the naming and structure of uploaded files was a problem. Error messages from the DMDC lacked descriptions, so there were no ready explanations for why processing of verifications was not working.

SCRACVS Software Improvements to Security

The SCRACVS technical staff quickly jumped on the problem. Even during the research process, SCRACVS processed verifications by hand so that our clients were not even aware of a problem with the DMDC.

We continually address security challenges. Although we deemed a two-step authentication too cumbersome and unwarranted at this time, we converted the entire site to https. ReCaptcha was implanted to reduce robotic access. Advanced editing by our WordPress experts keeps the site’s loading time low, notwithstanding the burdens of additional military-grade encryption.

Upgrades to Functions

On the technical side, our clients can now order affidavits after the initial order on a fully automated basis. Before, you had to send an email, wait for an invoice and then pay.

If clients do not provide enough information to process an SCRA verification, the site now automatically prods them to take action to avoid a delay.

Additionally, we installed an information ribbon on the order-entry screen. This shows a running total of the dollar amount, and the ordering of affidavits now includes requirements from specific courts. The site prompts clients who do not see their court’s affidavit forms in the system to send in a pdf.

Not a week goes by that the SCRACVS doesn’t improve its system and its delivery to clients. It is what our customers expect and what we deliver.

 

 

 

Attorney Roy Kaufmann serves as the Director of the Servicemembers Civil Relief Act Centralized Verification Service, located in Washington, D.C. As a recognized authority on the Servicemembers Civil Relief Act, Mr. Kaufmann has published hundreds of articles and hosted many webinars. His teachings help law firms and businesses to remain compliant with the SCRA rules and regulations so as to avoid costly fines.

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