Privacy Policy

Privacy Policy

The Servicemembers Civil Relief Act Centralized Verification Service, a division of SCRA, LLC, organized and existing under the laws of the District of Columbia (“SCRACVS”), is dedicated to establishing trusting relationships with its users, based on respect for personal identity and information, by promoting the use of fair information practices. This privacy statement covers all Web properties owned and maintained by DCRA. Because DCRA wants to demonstrate its commitment to our users’ privacy, we are disclosing:

  1. What personally identifiable information SCRACVS collects.
  2. How SCRACVS uses the information.
  3. With whom SCRACVS may share user information.
  4. What choices are available to users regarding collection, use and distribution of the information.
  5. What types of security procedures are in place to protect the loss, misuse or alteration of information under SCRACVS control.
  6. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should contact DCRA Customer Support by email by clicking here.

Information Collection and Use

Information Collection

SCRACVS is the sole owner of the information collected on its web properties. SCRACVS collects information from its users at several different points on our Web sites.


In order to use SCRACVS services at any level, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address), and a unique identifier. We also request information from the user on our order form. A user must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders and to contact the user about services on our site for which the user has expressed interest. It is optional for a customer to provide personal preference information (such as format of billing and reporting), but encouraged so we can provide a more personalized experience on our sites.


We do not now, but may in the future store information that we collect through cookies, log files and third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their reporting preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user and the information it is designed to provide. We do not share personally identifiable elements of your profile with other third parties. Your profile is shared in aggregate form only.


At the current time, no cookies are used in this site.  A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

At some time in the future, cookies may be utilized by this site.  In such event, by setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section, above.

At this time, SCRACVS allows no advertising on our site.  If, in the future, we permit advertisers or business partners to install cookies on our site, they may use cookies; but, we would have no access to or control over these cookies.

Third Party Advertising

At the current time, there is no third party advertising on our site.  In the future, ads appearing on our Web site would be delivered to users through various third party advertising or endorsement partners. Information about users’ visits to our Web sites, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on the sites. Third party advertising partners do not have access to personally identifiable information.

This privacy statement covers the use of cookies by SCRACVS Web properties only and does not cover the use of cookies by any advertisers.

Log Files

Like most Web sites, our servers use log files to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Special Offers and Updates

We send all new customers a welcoming email. Established users who opt-in will occasionally receive emails containing information about us, updates on new service features, service usage tips, information about third party services that are likely to be of interest to our members, and member satisfaction questions.  In the event a transaction appears to have been interrupted, we send out notifications and reminders of that issue so that the user understands that the order has not been properly placed.

Service Announcements

On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We may communicate with users to provide requested services and regarding issues relating to their accounts. We reply via email or phone, in accordance with instructions we receive from the user.


Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. For example, SCRASVS may disclose personal information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas

Aggregate Information (non-personally identifiable)

We do not share aggregated demographic information containing any personally identifiable information with any partners, endorsers, and advertisers.

Third Party Intermediaries

We use an outside credit card processing company to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions

In the event SCRACVS goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given a choice not to have their information used in this different manner, as described in the notification of changes section, below.


SCRACVS’s Web sites may contain links to other sites. Please be aware that SCRACVS is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by SCRACVS’s Web sites. SCRACVS may advertise and have relationships with third party sites which drive interested parties to our sites. Information that is collected on these sites does not fall within the auspices of this policy. SCRACVS may establish Co-Brand relationships with some websites. A site is a Co-Brand of SCRACVS if it offers SCRACVS technology or services to its users under a different brand. The Co-Branded sites will have their own privacy policies specific to each site, and the user should read them carefully before registration.


Periodically, our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of SCRACVS’s services. Users’ personally identifiable information is not shared with third parties unless we give prior notice and a choice to opt-out. Though we may use an intermediary to conduct these surveys, they may not use customers’ personally identifiable information for any secondary purposes.


SCRACVS takes every precaution to protect its user’s information. SSL encryption is utilized and the site is scanned and tested by the McAfee Secure service.  When users submit sensitive information via SCRACVS’s Web sites, their information is protected both online and off-line.

Supplementation of Information

In order for SCRACVS to properly fulfill its obligations to users it is necessary for us to supplement the information we receive with information from 3rd party sources. SCRACVS or its credit card processing subcontractor verifies the billing address on all credit card transactions and may obtains credit reports for some corporate customers. The information obtained from these third party sources is maintained in a manner consistent with SCRACVS’s Privacy Policy.

Users may choose to import data from their Microsoft Passport Wallet during registration in order to pre-fill in certain fields and expedite the registration process.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the profile page of the SCRACVS service patronized by the user.

Notification of Changes

If we decide to change our privacy policy, we will post those changes in this privacy statement, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us.


Copyright © 2018 by SCRA, LLC. All rights reserved.
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